pust1 FAQ – Answers to Your Most Common Questions

No. Creating a pust1 account is completely free. There are no sign-up fees, monthly subscription charges, or hidden costs. You only spend money when you choose to make a deposit and place bets.

KYC stands for Know Your Customer — it's an identity verification process required before your first withdrawal. You'll need to submit a Philippine government-issued photo ID (such as a PhilSys National ID, passport, driver's license, UMID, or voter's ID) and complete a selfie or liveness check. KYC is a one-time process. It helps confirm your identity, prevent fraud, and ensure that withdrawals are sent to the right person.

No. Each person may only hold one registered account on pust1. Duplicate accounts are a violation of our Terms and Conditions. If all associated accounts are found to be duplicates, they will be suspended. If you've lost access to an existing account, please use the account recovery option on the Login page rather than creating a new one.

Click the "Forgot password?" link on the Login page. You'll be asked to verify your identity using your registered email or Philippine mobile number. Follow the prompts to set a new password. If you run into trouble, contact pust1 support directly through the in-platform help channel.

When you log in from a new or unrecognized device, or when unusual access is detected, pust1 sends a one-time password (OTP) to your registered Philippine mobile number. Enter the code as prompted to complete your login. OTP codes are valid for a short window of time and cannot be reused. Make sure your registered mobile number is current in your account settings.

pust1 supports Philippine e-wallets such as GCash and Maya, as well as bank transfer via InstaPay and PESONet. All deposits are processed in Philippine Peso (PHP). The payment account you use must be registered in your own name — third-party payments are not accepted. See the Deposit page for full details on available methods.

Most deposits via GCash, Maya, and InstaPay reflect in your pust1 account balance quickly. PESONet transfers may take longer depending on your bank's processing schedule. If a deposit hasn't appeared after the expected timeframe, check your transaction record on the Deposit page and contact support if needed.

No. pust1 does not accept credit cards or cryptocurrency as deposit methods. Accepted methods are limited to Philippine e-wallets (GCash, Maya) and bank transfers (InstaPay, PESONet). All transactions are in PHP.

Minimum deposit amounts can vary by payment method. For current minimum and maximum deposit limits per method, visit the Deposit page in your account dashboard where the most up-to-date information is displayed.

Log in to your account and navigate to the Withdrawal page from your dashboard. Select your preferred payout method (must be the same Philippine payment account used for deposits), enter the amount in PHP, and submit the request. First-time withdrawals require completed KYC verification.

Processing times vary by method and depend on whether your KYC verification is complete. E-wallet payouts via GCash or Maya are generally faster than bank transfer. For current estimated processing times, refer to the Withdrawal page. If your withdrawal is taking longer than expected, contact support through the in-platform channel.

Common reasons for a withdrawal delay include: KYC verification not yet completed, payment account name not matching your registered account name, a pending account review, or a processing delay on the receiving bank or e-wallet's side. Check your account notifications or contact pust1 support for specific details about your request.

No. For security and compliance reasons, withdrawals must be sent back to the same Philippine payment account used for deposits. The account must also be registered in your own name. Third-party payouts are not permitted. If you need to update your payment details, contact pust1 support through your account.

pust1 offers a wide selection of games popular with Filipino players: online slots, live casino (baccarat, blackjack, roulette), eBingo, sports betting (covering PBA, NBA, boxing, esports, volleyball, and international football), and online poker. All games are accessible from your account once you're logged in and funded.

Yes. pust1 works on any modern mobile browser — Android or iOS — without requiring a separate app download. Just visit pust1.org on your phone, log in, and you can play all available games. The platform is optimized for mobile screens so everything from slots to live casino works smoothly on a phone.

All games on pust1 — slots, live casino, eBingo, and others — involve chance. No outcome is predetermined to favor or disadvantage any specific player. Results are determined by random processes built into each game. No strategy, pattern, or betting system can guarantee a win. Play for entertainment and always within your budget.

Sports betting on pust1 covers the events most followed by Filipino fans — PBA basketball, NBA, boxing (including Filipino fighters on international cards), volleyball, esports, and football from major global leagues. The available markets and events update regularly based on the current sports schedule. Check the sports section in your logged-in account for live listings.

The pust1 VIP program is a tiered loyalty system available to all registered players. As you play eligible games, you accumulate progress toward higher VIP tiers. Each tier comes with additional account benefits and platform perks. Your current tier and progress are visible from your account dashboard once you're logged in.

No separate application is required for entry-level VIP tiers. All registered pust1 accounts are automatically eligible to participate in the VIP program. Higher tiers may involve additional criteria. Visit the VIP page for details on how tier progression works.

VIP tier maintenance requirements depend on account activity within defined time periods. If your activity drops below the threshold for your current tier, your tier may be adjusted in the next review cycle. Specific maintenance conditions are described on the VIP page.

pust1 provides several self-management tools: deposit limits (daily, weekly, or monthly), session time reminders, cooling-off periods, and self-exclusion. You can access these from your account settings. For a full overview, visit the Responsible Gaming page.

pust1 is strictly for players who are 21 years of age or older. Age verification is part of the KYC process. Any account found to belong to a person under 21 will be closed immediately. Parents and guardians should ensure minors in the household cannot access their pust1 account or any device while logged in.

Deposit limits can be set from the responsible gaming section of your account settings. For self-exclusion, contact pust1 support through the in-platform help channel. Once self-exclusion is activated, you won't be able to log in or play for the duration of the exclusion period you chose. Read more on the Responsible Gaming page.

No. pust1 does not guarantee wins on any game. All outcomes involve chance. No strategy, system, or betting pattern can guarantee a positive result. Gaming on pust1 is meant to be entertainment — always set a PHP budget before you play and only spend what you can afford to lose.